We aim to ensure customer satisfaction with every purchase.
1. Return Eligibility
You may request a return if:
- The item is defective or damaged upon arrival
- Wrong item was delivered
- Item is unused, in original packaging, and in resellable condition
đź“… Return request must be made within 7 days of receiving the item.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products (unless defective)
- Software, digital products, or activated devices
- Clearance or promotional items
- Accessories with hygiene concerns (e.g. earphones if opened)
3. Return Process
- Contact our support team with:
- Order number
- Proof (photos/videos)
- Wait for approval
- Ship the item back to us
⚠️ Customers are responsible for return shipping fees unless the error is from our side.
4. Refund Policy
- Refunds will be processed within 7–14 working days after inspection
- Refund method:
- Original payment method OR
- Store credit (if applicable)
5. Exchange Policy
We allow exchanges for:
- Defective items
- Incorrect items delivered