1. Shipping Coverage
We deliver across:
- Malaysia (West & East Malaysia)
- International shipping (upon request)
2. Processing Time
- Orders are processed within 1–3 working days
- Orders placed on weekends/public holidays will be processed next working day
3. Delivery Time
Estimated delivery times:
- West Malaysia: 2–5 working days
- East Malaysia: 5–10 working days
- International: 7–14 working days
4. Shipping Fees
- Shipping fees are calculated at checkout
- Free shipping may be offered for selected promotions or minimum spend
5. Tracking
- Tracking number will be provided via email/SMS once shipped
6. Delivery Issues
We are not responsible for:
- Delays caused by courier services
- Incorrect shipping address provided by customer
- Failed delivery attempts
7. Damaged or Lost Items
If your item arrives damaged or is lost:
- Contact us within 48 hours
- Provide proof (photos/videos)
- We will investigate and resolve accordingly